Privacy Policy

Effective Date: [Insert Date]

At Keystone Roofing and Constructions, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, visit our website, or communicate with us.

By using our services or accessing our website, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

1. Information We Collect

We collect personal information that helps us provide better services and enhance your experience. The types of information we collect include:

A. Contact Information

To facilitate communication and service delivery, we may collect:

• Full Name
• Email Address
• Phone Number
• Mailing Address

B. Service-Related Information

When you inquire about or purchase our services, we collect details such as:

• The type of roofing service requested
• Project details, including location and specifications
• Transaction history and invoices

C. Communication Records

To provide excellent customer service, we keep a record of:

• Email correspondences
• Phone call logs and messages
• Online chat interactions

D. Website Usage Data

When you visit our website, we collect data to improve user experience, including:

• IP address (to identify geographical usage trends)
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and tracking technologies (see the Cookies section below)

2. How We Use Your Information

We use your personal data to provide, manage, and improve our services. Specifically, we use your information to:

1. Deliver Roofing Services – We process your information to complete service requests, schedule appointments, and manage ongoing projects.
2. Process Payments & Invoices – Your contact and transaction details help us facilitate secure payments and provide billing records.
3. Communicate With You – We use your contact details to respond to inquiries, send updates about ongoing services, and provide important notifications.
4. Improve Our Website & Services – By analyzing website usage data, we enhance user experience and optimize service offerings.
5. Ensure Legal Compliance & Prevent Fraud – We may use your information to comply with applicable legal regulations and protect against fraudulent activities.

3. Sharing Your Information

Your personal data is never sold or rented to third parties. However, we may share your information under the following circumstances:

A. With Service Providers

We work with third-party service providers who assist us in delivering services efficiently, including:

• Payment processors for secure transactions
• IT service providers for website hosting and security
• Marketing and customer support teams to improve communication

These service providers are contractually obligated to handle your data securely and only for the intended purpose.

B. Legal & Regulatory Compliance

We may disclose your information when required by law, such as:

• Responding to lawful requests by public authorities
• Enforcing our terms and agreements
• Protecting the rights, safety, and property of our business and customers

4. Data Security

We implement strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption technologies to safeguard sensitive data
• Secure servers and firewalls to prevent cyber threats
• Regular security audits to detect and fix vulnerabilities

While we strive for the highest level of security, no method of data transmission over the internet is 100% secure. We encourage users to take precautions when sharing personal information online.

5. Your Rights & Choices

Under data protection laws, you have the right to:

• Access Your Information – Request a copy of the personal data we hold about you.
• Correct Inaccurate Data – Update or amend incorrect or incomplete information.
• Request Data Deletion – Ask us to delete your personal data when it is no longer needed, subject to legal obligations.
• Object to Data Processing – Restrict or object to how we process your data for marketing or other purposes.
• Request Data Transfer – Obtain and reuse your personal data across different services.

To exercise these rights, please contact us using the details provided in the Contact Us section below.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience.

A. What Are Cookies?

Cookies are small files stored on your device that help websites remember your preferences and track usage behavior.

B. Types of Cookies We Use

• Essential Cookies – Necessary for website functionality and security.
• Analytics Cookies – Help us analyze website traffic and user interactions.
• Marketing Cookies – Enable personalized advertisements and promotions.

C. Managing Your Cookie Preferences

You can control cookie settings through your browser preferences. However, disabling cookies may impact your user experience and limit website functionality.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in laws, services, or business practices. Any modifications will be:

• Posted on this page with a revised "Effective Date."
• Communicated via email if the changes are significant.

We encourage users to review this Privacy